Home Facilities Support Services

Support Services

Patient Service Department

• Assisting customers whenever necessary.
• Providing customers with information and handling complaints.

Contact Number:
Tel No.: +603 – 2037 2305
Email : enquiry@tungshin.com.my

Information Counter
To provide information on services & facilities of the hospital.

General Service Assistant Department (GSA Dept)

• GSA provides 24 hours service to customers
• To provide information to customers.
• To assist patients via wheel chair or trolley to the department concern

Contact Number:
Tel No.: +603 – 2037 2305
Email: gsa@tungshin.com.my

ATM Machine
ATM Machine is available at the ground floor of Western Medical Building.


The cafeteria is located at basement floor (B) at Chinese Medical Building. The cafeteria serves local halal food for patients, staff and public. It operates from 7.00 am – 8.00 pm daily. There is also a Café namely ‘Private Corner Café’ selling western and local food located at ground floor Western Medical Building.

Convenience Store

A convenience store is located at Ground Floor and offers a variety of items such as sundries, toiletries and reading materials. It acts as a convenient store for patients and relatives.

Medical Shoppe

A medical shoppe is located at Ground Floor Western Medical Building. The shop offers varieties of items such as hospital beds, adult diapers, wheel chairs, walking stick and other medical equipment’s etch.

Contact Number:
Tel No.: +6012 – 231 3191 (Mr. Denny Wong)

Surau (Musolla)
The surau (musolla) is located at ground floor next to A&E Dept , Western Medical Building (outside building behind Housekeeping Dept)

Public Telephones

Public telephones are located within the premises of the hospital.
Patient rooms are also equipped with telephones. For telephone calls, dial “0” for operator assistance. Charges for calls will be included in the medical bill.

Car Parking
Ample parking space is available within the Hospital premises.
• First 15 minutes and below : Free
• First 2 hours : Flat Rate of RM 2.00
• Every subsequent hour : RM 2.00 per hour
• Lost of Parking Ticket : RM 50.00 will be imposed
The above car park charges will be imposed every day inclusive Sundays and Public Holidays from 8.00am till 11.00pm.

Dialysis Patients and Relatives of Inpatients (both Western Medical and Chinese Medical) shall be entitled to a flat rate of RM 5.00 per day. You are required to proceed to the Guest Service Assistant (GSA) Office or Counter to obtain this ticket.