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Customer Service Executive

Duties & Responsibilities:

  • Provide advice and guidance to patients on hospital’s facilities.
  • Attend to queries by patients and provide necessary assistance.
  • Conduct ward rounds to improve/enhance customer experience.
  • To assist the customer service manager in handling customer complaints in his/her absence.
  • Co-ordinates customer service between Consultants, Medical Officers and nursing staff.
  • Responsible to collect, compile and analyze customer feedback monthly and forward to all departments concerned.
  • Assist in hospital marketing and promotional activities.
  • Assist in follow up complaint cases to enhance customer service activities.
  • Prepares monthly statistic reports related to customer service.
  • Any other duties as and when required by the management.
  • Mentoring mentees.

Requirements:

  • To be courteous and highly diplomatic when handling patients, relatives and visitors. Highly cooperative with other employees in the hospital.
  • Good command of English and Mandarin languages, both written and spoken. Working knowledge of Microsoft Office and social media skills required.
  • Principles of public relations, standard operations and procedures and policies of the hospital, Private Healthcare Facilities & Service Act 1998 (Private Hospitals & Other Private Healthcare Facilities Regulation 2006) in relation to Patient Grievance Handling. Patient Medical Records are Private and Confidential. PDPA, Patient and Family Rights and Organ Donation.
  • Degree / Diploma in Public Relations, Mass Communications Management, Psychology or Diploma in Nursing with Post Basic in management studies.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executive specialized in Customer Service or equivalent.

Interested candidates are invited to submit a copy of your resume to recruitment@tungshin.com.my or contact +603-2030 2636 for further inquiries. 


Specialist Consultant

  • Consultant Clinical Haemotologist (sessional)
  • Consultant Neurologist
  • Consultant Obstetrics & Gynaecologist
  • Consultant Radiologist
  • Consultant Urologist

(Minimum guaranteed income for resident positions)

Requirements: 

  • Possess a recognized professional medical certificate
  • Must hold a valid Annual Practicing Certificate with the Malaysian Medical Council and a valid National Specialist Register
  • Preferably with minimum 5 years’ medical specialist experience

Interested candidates are invited to submit a copy of your resume to recruitment@tungshin.com.my or contact +603-2030 2636 for further inquiries. 


 Western Medical Division

1. Registered Nurses

  • Nursery 
  • ICU & CCU
  • Specialist Clinic
  • Operation Theatre
  • Haemodialysis Unit
  • Medical Oncology Unit
  • Accident & Emergency
  • Chemotheraphy Day Care (Oncology)
  • Night Supervisor (DNA – Duty Nursing Administrator)

Requirements: 

  • Minimum 2 years’ relevant experience
  • With/ without post basic certificates

2. Cath Lab

  • Scrub Nurse
  • Cath Lab Technician

3. Operating Thretre

  • Anaesthetic Assistant
  • CSSD Technician

4. Specialist Clinic

  • Receptionist
  • Clinic Assistant

5. Academy of Nursing

  • Clinical instructor

Interested candidates are invited to submit a copy of your resume to recruitment@tungshin.com.my or contact +603-2030 2636 for further inquiries. 


Chinese Medical Division

Positions:

  1. Chinese Practitioner 中医师
  2. Registered Nurse/ Assistant Nurse 注册护士/ 助理护士 
  3. Clinic Assistant 门诊助理
  4. Registration Staff 登记员
  5. Storekeeper 药库管理员
  6. Dispensary Staff/ Decoction Staff 配药员/煎药员 

*Interested candidates please bring along the following for the interview:

  • A copy of passport sized photo
  • A Duplicate copy of NRIC
  • Original and Duplicate copy of all academic certificates (SPM onwards)
  • Latest 3 months payslip
  • A copy of resume

For further inquiries, please contact +603-2030 2636 or drop your query at recruitment@tungshin.com.my .